E-Edition

Assisted living center gets ‘best-in-class’ rating

Assisted living center gets ‘best-in-class’ rating

 

Robert Stevens

Managing editor

3-2-2017

 

CENTERFIELD—The Mission at Community Living Rehabilitation and Assisted Living Center in Centerfield has achieved a “best-in-class” rating based on surveys administered by a national customer satisfaction firm.

Pinnacle Quality Insight CEO Chris Magleby said over the past 12 months his company interviewed residents at Mission at Community regarding their satisfaction levels.

Customers were asked to evaluate several aspects of the services they received. From the results, Pinnacle determined the facility qualified for the Pinnacle Customer Experience Award in dining service, communication, dignity and respect, activities, professional therapy services, admission process, and safety and security.

Magelby says the award is given to providers who achieve customer satisfaction standards for their peer group.

“Pinnacle congratulates the staff of Mission at Community for achieving this honor,”  Magelby said.